Refund policy

Returns and Refunds

Returns due to faulty goods:

We are happy to assist you if your item is faulty.

• We ask to be informed of any incorrect or faulty goods within 3 days of receipt and goods to be available for collection within 7 days at an agreed location (This does not affect manufacturers warranty where applicable). As a company we have no liability for extra costs incurred due to incorrect items sent. Please contact us on 01376 557557 for assistance or email info@handleexperts.co.uk
• It should be in its original packaging and in the same new condition as it was dispatched.
• Packaging should be marked with your Invoice or Order Number for identification.
• We will inspect and replace any faulty item once faulty goods are received.
• There will be no return fees to the customer for defective or faulty goods.
• We reserve the rights to refuse if the item has been incorrectly fitted, physically damaged or misused by the customer. 

Returns due to unwanted goods:

We will wherever possible assist you by taking back any goods providing they are received back in good re-saleable new condition and meet the following returns criteria: 

• Any returns of goods which were subject to a discount code will have the discount removed in full of this brings the net order below the discount threshold
• The return window is 28 days from delivery date. It is the customers responsibility to return goods at their own cost, clearly marked with the Order Number supplied on the order confirmation.
• Please request a returns number prior to sending back to us, within 14 days of delivery by emailing returns@handleexperts.co.uk 
• Credit can only be issued for goods returned in an unopened, unmarked, re-saleable condition; this includes the goods and any packaging included in the original delivery. We advise that you repackage goods to maintain their condition.
• All returned goods should be sent via an insured recorded delivery service, as we cannot take responsibility for loss or damage during or resulting from the return delivery. Alternatively you can return your order in store, providing you have the relevant paperwork.
• We are unable to accept return of unwanted cut keys or personalised items.
• There is no restocking fee, providing items are returned within the window.
• A refund will be done against the cost of the goods ordered and not the carriage charge for the original delivery.

Cancellation

If you wish to cancel your order we request that you contact us prior to goods being dispatched. Your refund could take up to 30 days following cancellation.

Our failure to deliver by the specified time is not grounds for cancellation without penalty.

Non Availability

If for any reason we are not able to supply a particular item or it has been discontinued, we will contact you as soon as possible and give a full refund on that item.